1. Introduction
Welcome to the DONNJERRY website (hereinafter referred to as the “Website”). This Website and its services are provided to you subject to the following terms and conditions of use (hereinafter referred to as “Terms of Use”). The Terms of Use govern your access to, and use of, the Website and the content and services available through the Website (“Services”).
By using the Website and the Services, you fully accept these Terms of Use and acknowledge their binding nature. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use.
DONNJERRY, a luxury brand renowned for its unique blend of contemporary design and timeless elegance, reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the “Last Updated” date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.
1.1 About DONNJERRY
DONNJERRY is a luxury lifestyle and Experiential Art-brand that is curving and revolutionizing our everyday lifestyles in creative , stylish and innovative ways. Our brand is known for its exquisite craftsmanship, innovative designs, and commitment to sustainable practices. We are proud to offer a wide range of high-quality products, from clothing and accessories to home decor and lifestyle products. Each piece is thoughtfully designed and meticulously crafted to reflect our brand’s values and aesthetic.
1.2 Our Commitment to Quality
At DONNJERRY, we are committed to maintaining the highest standards of quality in all our products. We source the finest materials and collaborate with skilled artisans to ensure that every item we produce meets our exacting standards. Our products are a testament to our dedication to quality and our commitment to delivering only the best to our customers.
1.3 Our Place in the Luxury Market
DONNJERRY holds a distinctive position in the luxury market. We are proud to be part of an industry that celebrates creativity, craftsmanship, and innovation. Our brand is often compared to other leading luxury companies, and we continually strive to set ourselves apart through our unique designs, exceptional quality, and commitment to sustainability. We believe that luxury is not just about prestige and exclusivity, but also about responsibility and respect for our planet and its resources. Luxury is true self expression whilst being responsible .Our luxury is timelesss and beyond trends.
2. Eligibility
To place an order on DONNJERRY, you must meet the following criteria:
a. Age: You must be at least 18 years old or over the age of legal majority in your jurisdiction of residence, whichever is older.
b. Legal Capacity: You must have the legal capacity to enter into contracts. If you are under any legal disability (e.g., being declared incompetent), you are not eligible to make a purchase on DONNJERRY.
c. Use: You must be purchasing our products for personal use only. Any purchase for resale is strictly prohibited.
d. Delivery: You must provide a valid delivery address. Please note that DONNJERRY does not deliver to certain addresses, such as PO Boxes, hotels, or freight forwarders.
e. Payment: You must be the lawful holder of the credit/debit card or other payment method used for the purchase. Any fraudulent use of payment methods is not allowed and will result in cancellation of the order.
Please note that DONNJERRY reserves the right to refuse any order that does not meet these criteria.
3. Product Availability
At DONNJERRY, we strive to provide the most accurate inventory information on our website. However, there may be instances when a product that a customer has ordered is no longer available. In such cases, we will promptly notify the customer and cancel the order. If payment has already been processed, a full refund will be issued.
Limited Editions: DONNJERRY occasionally releases limited edition products. These exclusive items are available for a limited time or until stocks last. The availability of these unique, limited edition products is subject to change without prior notice. We aim to provide our customers with the opportunity to own something truly special from our collection.
4. Purchasing Process
4.1. Each product offered for sale on the DONNJERRY website can be viewed by following a dedicated link displaying the product’s photographic images, unit price, colours, and sizes. For products marked as “Limited Edition” or “Special Collection”, the relevant dedicated link will also show the relevant estimated availability date.
4.2. Customers may purchase one or more products, subject to availability and any quantity restrictions that may be in place. DONNJERRY reserves the right to vary these restrictions at any time without notice.
4.3. The products selected by the customer will be placed into a special section known as the “Shopping Bag”. A description of the products, including measurements or sizes, along with one or more digital photographic images clearly showing the products, will be included in the customer’s Shopping Bag.
4.4. To view the selected products and the total price of the purchase order, customers can visit the Shopping Bag page. Before confirming the order, customers are required to check the accuracy of the contents of the Shopping Bag and fill in the order form according to the instructions provided on the website.
4.5. The purchasing process is completed when the customer presses the final order confirmation button, thereby validating their order, which will be directly submitted to DONNJERRY. After this point, the contents of the order may no longer be modified by the customer.
4.6. Before confirming the order, customers are required to confirm that they have read and accepted the General Terms and Conditions of Sale. At the end of the purchasing process, it is advisable for customers to save or print off the General Terms and Conditions of Sale.
4.7. The purchasing process must be fully completed; failure to do so will result in the order not being submitted to DONNJERRY.
4.8. Each order and the customer’s data required for the purchase will be stored by DONNJERRY for the period provided for and in compliance with the applicable laws currently in force.
4.9. Customers who have registered to log in the reserved area of the website may check their order status by logging into this area and accessing the ‘My Orders’ page.
4.10. Customers are responsible for the accuracy and truthfulness of any data entered on the website or otherwise used at the time of the purchase. They are encouraged to read the privacy policy published on the website and express their consent to the personal data processing when requested.
4.11. The customer acknowledges and agrees that if they order a product from a limited edition or special collection, the relevant price shown on the website and displayed in the Shopping Bag section will be charged in advance at the moment of the receipt of the Confirmation Email, even if the product is not yet ready to be shipped at that moment.
4.12. Any further specification related to the payment, delivery, and confirmation of the limited edition or special collection products are referred to in the respective sections.
4.13. The customer acknowledges and agrees that, except for what is specifically provided herein for the limited edition or special collection products, the other clauses of these General Terms and Conditions of Sale will apply also to these products.
5. Pricing
All prices displayed on the DONNJERRY website are in Swiss Francs (CHF) and include Value Added Tax (VAT). These prices are final and non-negotiable. Please note that DONNJERRY is not responsible for any additional duties or taxes that may be incurred due to international shipping. Customers are advised to check with their local customs office for further information.
Currency Conversion: DONNJERRY does not offer a currency conversion service. All transactions are processed in CHF. The actual amount charged to international customers will depend on the exchange rate applied by their credit or debit card company.
Price Changes: DONNJERRY reserves the right to change prices at any time without prior notice. Changes in price will not affect orders for which a Dispatch Confirmation has already been sent.
Methods of Payment: DONNJERRY accepts various methods of payment including credit and debit cards (Visa, MasterCard, American Express), and PayPal. All payment methods are subject to validation checks and authorization by the issuer. If the issuer of your payment card refuses to authorize payment, DONNJERRY will not be liable for any delay or non-delivery.
Security: DONNJERRY takes security very seriously and has implemented several measures to ensure your transaction is secure. Your card details will be encrypted to minimize the possibility of unauthorized access or disclosure. In the event of a suspected fraudulent transaction, DONNJERRY reserves the right to contact the cardholder or the relevant authorities.
Payment Processing: Upon receiving your order, DONNJERRY will request a pre-authorization on your card to ensure there are sufficient funds to complete the transaction. The order will not be processed until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.Please note that this is a general guideline and specific terms and conditions may apply. Always refer to the actual terms and conditions provided by DONNJERRY for the most accurate information.
6. Delivery
6.1 Delivery Time: DONNJERRY’s shipping times vary depending on the destination. They strive to deliver orders as quickly as possible but do not guarantee specific delivery dates.
6.2 Delivery Charges: Shipping is free for orders over CHF 200 in Europe and CHF 300 for the rest of the world. For orders below these amounts, shipping charges apply.
6.3 Delivery Process: DONNJERRY processes orders for delivery on working days. They ship orders from their warehouse and aim to deliver your order as soon as possible.
6.4 Tracking: Once your order is shipped, you will receive an email from DONNJERRY containing your tracking number. With this service, you can track your order at any time.
6.5 Insurance: DONNJERRY ensures each purchase during the time it is in transit until it is delivered to you. They require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
6.6 Taxes and Duties: The price of the items does not include customs and import duties. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to.
6.7 Disclaimer: DONNJERRY is not responsible for any delays in shipping caused by factors beyond its control.
7. Returns and Refunds
7.1 Return Policy
DONNJERRY is committed to ensuring the satisfaction of its customers. We accept returns within 14 days of the date of receipt. However, it is important to note that earrings cannot be returned due to hygiene reasons. This is to ensure the safety and health of our customers, which is our top priority.
7.2 Return Process
To initiate a return, please contact our customer service team and provide your order number. Our team will guide you through the return process. Please note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
7.3 Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
7.4 Restocking Fee
Please note that DONNJERRY may charge a restocking fee of up to 17.9% of the purchase price for returned items. This is to cover the cost of processing the return and restocking the item.
7.5 Exchange Policy
In some cases, DONNJERRY may choose to offer an exchange or swap rather than a refund. This is at our discretion and will be communicated to you by our customer service team during the return process.
7.6 Non-refundable Items
Please note that certain items cannot be returned for refunds or exchanges. These include, but are not limited to, earrings (due to hygiene reasons), personalized items, and items marked as final sale.
7.7 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert customer service contact].
By purchasing from DONNJERRY, you agree to this return and refund policy. We reserve the right to change this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
8. Product Conformity
8.1 Product Description and Information: All products offered by DONNJERRY on our website are original, and made by our artisans/collaborators , and described as accurately as possible. We provide detailed product descriptions and images to give you a clear understanding of the product’s features and specifications. However, the colors and images of the products displayed on the website might slightly differ from the actual product due to variations in screen resolutions and lighting conditions.
8.2 Product Authenticity and Quality Assurance: Every product sold by DONNJERRY is authentic. We guarantee the authenticity of all products purchased on the website. Our products are made with the highest quality materials and are manufactured by our skilled craftsmen. All products are meticulously inspected by our quality control team before being dispatched to our customers.
8.3 Compliance with Laws: All DONNJERRY products comply with the applicable laws and regulations of the countries they are sold in. We ensure that our products meet the necessary safety, health, and environmental standards.
8.4 Warranty: DONNJERRY products come with a warranty that covers manufacturing defects for a specified period from the date of purchase. This warranty does not cover damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.
8.5 Returns and Refunds: If a product purchased from DONNJERRY does not conform to the contract of sale due to a manufacturing defect or the product delivered is not the product that was ordered, the customer has the right to return the product and request a refund or exchange. The product must be returned in its original condition, with all the accessories, packaging, and invoice.
8.6 Protection Against Abuse: All sales are final once the product has been shipped. Any requests for returns or exchanges must be made within a specified period of time after delivery, and only for valid reasons such as product defects or incorrect items received. Customers are required to provide evidence (such as photos or videos) of any claimed product defects or discrepancies upon delivery. DONNJERRY reserves the right to reject return or exchange requests if the provided evidence is insufficient, or if the product returned does not match the product originally sent. Any attempts to defraud the company, such as false claims or chargebacks, will be taken seriously and may result in legal action.
8.7 Liability: DONNJERRY’s liability for any non-conforming product is limited to the repair, replacement or refund of the product. We are not liable for any indirect losses.
8.8 Customer Service: If you have any concerns about the conformity of a product, please contact our customer service team. We are committed to resolving any issues to your satisfaction.
9. General Liability
9.1 DONNJERRY is not liable for any damages or losses incurred as a result of the use of its products. DONNJERRY is not liable for any delays or failures in delivery caused by factors beyond its control. DONNJERRY is not liable for any unauthorized use of your credit card information.
9.2 DONNJERRY does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the DONNJERRY website or for any products or services purchased from DONNJERRY. DONNJERRY will do its best to correct errors and omissions as quickly as practicable after being notified of them.
9.3 DONNJERRY reserves the right to reject return or exchange requests if the provided evidence is insufficient, or if the product returned does not match the product originally sent. Any attempts to defraud the company, such as false claims or chargebacks, will be taken seriously and may result in legal action.
9.4 In the event of a dispute, customers are encouraged to resolve the issue with DONNJERRY’s customer service in the first instance. If a resolution cannot be reached, legal proceedings can be initiated. However, DONNJERRY is not responsible for any legal fees or costs incurred in such proceedings.
9.5 DONNJERRY is committed to providing high-quality products and services to its customers. However, it is the responsibility of the customer to use DONNJERRY’s products and services responsibly. Any misuse or abuse of DONNJERRY’s products or services is strictly prohibited and may result in termination of the customer’s account and/or legal action.
9.6 DONNJERRY’s liability to you in connection with any product purchased through the DONNJERRY website is strictly limited to the purchase price of that product. This does not include or limit in any way DONNJERRY’s liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.7 Please note that this general liability statement is subject to change at any time, and customers are encouraged to review it regularly for any updates or changes.
10. Governing Law
10.1 These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.
10.2 Any disputes arising from these Terms of Use or separate agreements will be resolved in the competent court of Switzerland.
10.3 If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
10.4 These Terms of Use constitute the entire agreement between you and DONNJERRY and supersede any prior agreements, understandings, or arrangements between you and DONNJERRY.
10.5 Any failure by DONNJERRY to enforce any provision of these Terms of Use shall not be construed as a waiver of its rights to do so.
11. Intellectual Property
11.1 All content included on the DONNJERRY website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DONNJERRY or its content suppliers and protected by international copyright laws.
11.2 The compilation of all content on the DONNJERRY website is the exclusive property of DONNJERRY and protected by international copyright laws.
11.3 All software used on the DONNJERRY website is the property of DONNJERRY or its software suppliers and protected by international copyright laws.
11.4 The DONNJERRY trademarks may not be used in connection with any product or service that is not DONNJERRY’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DONNJERRY.
11.5 All other trademarks not owned by DONNJERRY that appear on the DONNJERRY website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DONNJERRY.
11.6 Any unauthorized use of the content or materials on the DONNJERRY website may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original content on any copy you make of the content. You may not sell or modify the content or reproduce, display, publicly perform, distribute, or otherwise use the content in any way for any public or commercial purpose.
12. Privacy Policy
12.1 DONNJERRY respects your privacy and is committed to protecting your personal data. We collect, store, and use your personal data in accordance with our Privacy Policy and applicable legislation.
12.2 By using the DONNJERRY website, you consent to the collection, use, and transfer of your personal data for processing in Switzerland as described in our Privacy Policy.
12.3 We encourage you to read our Privacy Policy, which explains how we collect, use, and protect your personal data. It also explains your rights and how you can exercise them.
13. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at info@donnjerry.com We will do our best to respond to your inquiries as soon as possible.
