1. Introduction

Welcome to the DONNJERRY website (hereinafter referred to as the “Website”). This Website and its services are provided to you subject to the following terms and conditions of use (hereinafter referred to as “Terms of Use”). The Terms of Use govern your access to, and use of, the Website and the content and services available through the Website (“Services”).

By using the Website and the Services, you fully accept these Terms of Use and acknowledge their binding nature. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use.

DONNJERRY, a luxury brand renowned for its unique blend of contemporary design and timeless elegance, reserves the right, at its sole discretion, to modify these Terms of Use from time to time. We will post the revised Terms of Use on this Website and update the “Last Updated” date to reflect the date of the changes. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the revised Terms of Use. If you do not agree with the revised Terms of Use, please stop using the Website and Services.

Pricing

All prices displayed on the DONNJERRY website are in Swiss Francs (CHF) and include Value Added Tax (VAT). These prices are final and non-negotiable. Please note that DONNJERRY is not responsible for any additional duties or taxes that may be incurred due to international shipping. Customers are advised to check with their local customs office for further information.

Shipping / Delivery

1 Delivery Time: DONNJERRY’s shipping times vary depending on the destination. They strive to deliver orders as quickly as possible but do not guarantee specific delivery dates.

2 Delivery Charges: Shipping is free for orders over CHF 200 in Europe and CHF 300 for the rest of the world. For orders below these amounts, shipping charges apply.

3 Delivery Process: DONNJERRY processes orders for delivery on working days. They ship orders from their warehouse and aim to deliver your order as soon as possible.

4 Tracking: Once your order is shipped, you will receive an email from DONNJERRY containing your tracking number. With this service, you can track your order at any time.

5 Insurance: DONNJERRY ensures each purchase during the time it is in transit until it is delivered to you. They require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

6 Taxes and Duties: The price of the items does not include customs and import duties. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to.

7 Disclaimer: DONNJERRY is not responsible for any delays in shipping caused by factors beyond its control.

Returns and Refunds

1 Return Policy

DONNJERRY is committed to ensuring the satisfaction of its customers. We accept returns within 14 days of the date of receipt. However, it is important to note that earrings cannot be returned due to hygiene reasons. This is to ensure the safety and health of our customers, which is our top priority.

2 Return Process

To initiate a return, please contact our customer service team and provide your order number. Our team will guide you through the return process. Please note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

3 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4 Restocking Fee

Please note that DONNJERRY may charge a restocking fee of up to 17.9% of the purchase price for returned items. This is to cover the cost of processing the return and restocking the item.

5 Exchange Policy

In some cases, DONNJERRY may choose to offer an exchange or swap rather than a refund. This is at our discretion and will be communicated to you by our customer service team during the return process.

6 Non-refundable Items

Please note that certain items cannot be returned for refunds or exchanges. These include, but are not limited to, earrings (due to hygiene reasons), personalized items, and items marked as final sale.

7 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert customer service contact].

By purchasing from DONNJERRY, you agree to this return and refund policy. We reserve the right to change this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions or concerns, please contact us at info@donnjerry.com We will do our best to respond to your inquiries as soon as possible.